Tuesday, November 3, 2009

Issues with starting social media in a reluctant company

I spoke with a client this morning who is the primary advocate for building a corporate social media presence and the only one with any authority in his department. The conversation about strategy and execution turned into an airing of greivances and frustrations with the corporate infrastructure.

This client is a true believer in creating a corporate blog or blog network that can promote thought leadership, share white papers, engage potential consumers and really just generate conversation.

There are two primary issues within his company:
  • Time constraints

  • Executive support

He wants to include other experts in his company in the blogging process. He would love to see guest posts, comments and proliferation of messaging by his valued team members. Unfortunately, they all claim a lack of time as to why they don't want to contribute in any way. He is having a very difficult time convincing them that social media is beneficial for the promotion of the company services, as well as the individual's expertise. These people want immediate rewards, which he can't deliver yet because there isn't enough traffic.

The other issue is a lack of executive support. This client thinks that the experts would be more likely to participate if the other executives pushed them to do so and were vocal about the value of social media.

These are both real issues that people face while trying to start a social media endeavor in a company that has been otherwise reluctant to undetake one. Often times a truly compelling argument isn't enough because people want immediate dividends. Unfortunately if you are out alone on a limb, you may have to stay there until you can deliver the slightest of measuable, positive results. Don't give up on the compelling argument idea though. There are great case studies and results out there for all industries so look for proof of concept before taking on a company.


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Who? Why?

Social media often becomes a rat race. Who has the newest technology? Who has the most friends or followers? This blog is designed to slow it down a little and remind people that at its core, social media is about relationships and conversations.

Jake Rosen
Managing Supervisor, Fleishman-Hillard

The content on this site reflects my own opinions and not necessarily those of my employer.


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